Privacy Policy

Last updated: June 19, 2026

CallsHQ is operated by CONECOMAI LLC (“CallsHQ,” “we,” “us,” or “our”). This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using CallsHQ, you agree to this policy.

Information we collect

Business account information

When you sign up, we collect the details needed to run your account: business name, owner name, email address, mobile number, business address, and business type.

Call data

When a customer calls and CallsHQ handles the call on your behalf, we collect the caller's name, phone number, and request, along with call recordings and transcripts so we can deliver the lead to you and operate the service.

How we use your information

• To deliver lead and call notifications to you by SMS and email.
• To operate, maintain, and improve the service.
• To provide customer support and respond to your requests.

SMS notifications are sent only to the business owner and staff who have opted in to receive them.

Appointment Contact Information

When you schedule an appointment with a business served by CallsHQ, we collect the phone number you provide in order to send you service messages (texts and calls) about that appointment — confirmations, reminders, and change notices only.

We use this number solely to contact you about your appointment. We do not use it for marketing, and we never sell or share it with third parties for marketing or promotional purposes.

Texts are sent only 8:00 AM–9:00 PM and calls only 8:00 AM–7:00 PM in your local time zone. Reply STOP to any text to opt out of texts.

SMS opt-out

You can stop receiving SMS notifications at any time. Reply STOP to any message to unsubscribe, and Reply HELP for help. Message and data rates may apply. Message frequency varies based on your call volume.

Sharing

We share information only with service providers that help us operate CallsHQ (for example, telephony and email delivery providers), and only as needed to provide the service. We may disclose information if required by law. We do not sell your information, and we never share mobile information with third parties or affiliates for marketing or promotional purposes.

Data Retention

We retain account information for as long as your account is active and as needed to provide the service. Call data (recordings, transcripts, caller details, and appointment information) is retained for two (2) years from the date of each call, then automatically and permanently deleted, unless a longer period is required by law.

CallsHQ processes this call data on behalf of the business (the data controller). You may request an export or deletion of your data at any time via legal@callshq.com.

Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, but we work to protect your data and limit access to it.

Your choices

You may request access to, correction of, or deletion of your account information by contacting us. You can opt out of SMS at any time as described above.

Contact us

Questions about this policy? Email legal@callshq.com or call (989) 447-9900.