Frequently asked questions
Everything you need to know about how CallsHQ works. Still curious? Contact us.
What is CallsHQ?
CallsHQ is a 24/7 customer service line for small businesses. When you can’t get to the phone, it answers, captures the caller’s details, and sends you a text and email so you can call them back and book the job.
How does it answer my calls?
You forward your existing business number to CallsHQ when you’re busy, after hours, or all the time — your choice. There’s no new hardware to buy and no number to change.
Does it really work 24/7?
Yes. It answers day, night, weekends, and holidays — so a call that comes in at 2 a.m. or during a job gets handled instead of going to voicemail.
Does it speak Spanish?
Yes. It answers in both English and Spanish automatically, from the first word — no menus, no “press 2 for Spanish,” and no extra charge.
What happens after a call?
Within moments of the call ending you get a text and an email with the caller’s name, phone number, address, and what they need — plus a note on how urgent it is.
How much does it cost?
Simple flat monthly pricing — see the full price on our Pricing page. It includes one business number, generous call handling for everyday business volume (no per-minute charges), unlimited leads, bilingual English and Spanish, and text + email summaries. There’s a 7-day free trial, no setup fee, and you can cancel anytime — no charge if you cancel before it ends.
What trades do you serve?
Electrical, plumbing, HVAC, locksmith, garage door, appliance repair, towing, pest control, roofing, handyman, landscaping, and many more. If you don’t see yours, call a demo line and ask — we probably cover it.
Can it book appointments?
Yes. It schedules only for times you’ve actually opened, and confirms the details before the call ends — so you don’t get double-booked or stuck with appointments you can’t make.
Is there a contract?
No long-term contract. It’s month to month, and you can cancel anytime.
How do I get started?
Start your 7-day free trial, forward your number, and you’re live. Every account gets hands-on setup so it’s tuned to your business from day one.